Contact APASS

Q: Is the matching service really free?

Completely free. Learners pay no matching charge: no agency, handling or platform fee. You only pay the instructor's normal Driving Lesson Costs. For details, see About APASS.

Q: Will my personal information remain confidential?

Strictly confidential. All personal information you submit—name, telephone number and email—is used only for instructor matching and is not disclosed to third parties or used for other purposes. We strictly comply with the Personal Data (Privacy) Ordinance.

Have a question about driving lessons, instructor matching or working with us? Contact us on WhatsApp or using the form below. Register in 30 seconds and receive a response within 24 hours!

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WhatsApp (Recommended)

6932 9632

Quick responses · Free enquiries

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Telephone Hotline

6932 9632

Monday to Sunday, 9:00–22:00

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Email

hello@apasscar.com

Response within 24 hours

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Service Area

All 18 Districts of Hong Kong

Hong Kong Island · Kowloon · New Territories

📝 Enquiry / Instructor Matching Registration

Complete the form below and our matching adviser will contact you within 24 hours. All information is kept strictly confidential.

Name*

Telephone*

Email (Optional)

Enquiry Category*

Which vehicle would you like to learn to drive?

Preferred Lesson Area

Message / Additional Information

We will save your enquiry and prepare a WhatsApp message. Press Send in WhatsApp to send the message.

or 💬 WhatsApp Us Directly

🔒 Your personal information is kept strictly confidential, used only for instructor matching and never disclosed to third parties.

🕐 Service Hours

Open

Monday to Friday 09:00 - 22:00

Saturday 09:00 - 22:00

Sunday 10:00 - 20:00

Public Holidays 10:00 - 18:00

* WhatsApp messages received outside service hours will be answered during the next working period.

📚 Useful Pages

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Driving Licence Process Guide

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Complete Driving Cost Guide

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Private Driving Instructors

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Driving School Comparison

Test Waiting Times / Earlier Retest Appointments

📱 Follow Us

Follow APASS on social media for the latest driving information, test tips and instructor recommendations:

👨‍🏫 Instructor Partnership Applications

Are you a licensed driving instructor? Join APASS's verified instructor network and let us help you find a steady supply of suitable learners.

Free to join, with fees charged for successful matches
A steady source of learners without having to advertise yourself
Professional platform support to develop your instructor brand

Apply to Become a Partner Instructor →

What Happens After You Submit an Enquiry?

We Receive Your Enquiry

Our matching adviser first discusses your needs and preferences.

We Shortlist Suitable Instructors

We select from our verified instructor network according to your area, vehicle type, availability and budget.

We Recommend 2–3 Instructors

Within 24 hours, we send recommended instructors' details through WhatsApp, including experience and reviews.

You Choose and Start Learning

Once you have chosen an instructor, contact them directly to arrange lessons. If you are dissatisfied, you can request a free change at any time.

Common Types of Enquiry

Not sure which category fits your question? Here are common enquiry types and suggested next steps:

🚗 I Want to Start Learning to Drive

We recommend first reading the Driving Licence Process Guide to understand the steps, then contacting us on WhatsApp for free instructor matching. We will recommend a suitable learning plan according to your circumstances.

💰 I Want to Understand the Costs

For a detailed breakdown, see the Complete Driving Cost Guide. If you have a specific budget question, contact us on WhatsApp for an individual cost estimate.

🔄 I Failed My Driving Test and Want to Retake It

Do not be discouraged. Ask about retest instructor matching, and we will find an instructor to provide focused additional lessons for your weaker areas. You can also consult the Earlier Retest Appointment Guide to arrange a retest sooner.

😤 I Am Unhappy With My Instructor

Contact us on WhatsApp at any time to request a completely free change. Explain why you are dissatisfied and we will arrange a more suitable match within 24 hours.

🏫 I Cannot Decide Between a Private Instructor and a Driving School

We recommend the Which Driving School Should I Choose? comparison. In most cases, private instructors offer better value and higher pass rates.

🤝 I Am an Instructor Interested in Working With You

Licensed driving instructors are welcome to join. Send "instructor partnership" on WhatsApp and we will arrange an interview to learn about your experience and teaching style. Read about our Verification Standards.

Frequently Asked Contact Questions

During service hours—Monday to Saturday 09:00–22:00 and Sunday 10:00–20:00—WhatsApp enquiries receive a reply within 30 minutes on average. Messages sent outside service hours are answered during the next working period. For urgent enquiries, please telephone us directly.

Completely free. Learners pay no matching charge: no agency, handling or platform fee. You only pay the instructor's normal Driving Lesson Costs. For details, see About APASS.

Yes. We recommend 2–3 suitable verified instructors for you to choose from. You can decide based on experience, pass rates, teaching style and learner reviews. If the first instructor is not suitable, you can change for free.

Strictly confidential. All personal information you submit—name, telephone number and email—is used only for instructor matching and is not disclosed to third parties or used for other purposes. We strictly comply with the Personal Data (Privacy) Ordinance.

Yes. If you hold a valid Hong Kong Identity Card, you can learn to drive and take a driving test in Hong Kong. Non-permanent residents and people newly arrived in Hong Kong are welcome to enquire. For detailed eligibility requirements, see the Driving Licence Process Guide.

Yes. Our email address is hello@apasscar.com. However, we recommend making enquiries through WhatsApp because responses are faster—30 minutes rather than 24 hours—and communication is more convenient.